FAQ

General

Q:How do I order my Free-Lax?
A:You can buy your Free-Lax online or order by phone at our 1-800

Q:Does Free-Lax come with a money back guarantee?
A:Yes.  We provide a money back guarantee for 60 days, even if the product has been used. As long as it is returned within 60 days, you will get full refund within 21 days, minus shipment and handling costs.

How Free-Lax functions

Q:What does Free-Lax do?
A:Free-Lax relieves constipation by applying patterns of gentle pressure to the bowels from the outside using two moving disks. Clinical and engineering research has shown that there are certain frequencies that cause no discomfort to the patient and yet cause the bowels to move in a way that mimics their natural motion.

Q:How long does it take for Free-Lax to have an effect?
A:Clinical tests have shown a significant improvement within a few days of daily use.

Q:Why is Free-Lax referred to as "non-pharmaceutical" and "natural"?
A:Unlike food additives and laxatives, using Free-Lax does not involve digesting any substances. Since it operates outside of the body, it causes bowel contractions and relaxations that closely mimic natural body functions.
 
Q:How many times a day can Free-Lax be used and for how long?
A:The standard treatment is one (1) treatment of 20 minutes per day. In case of severe constipation, the device may be used twice per day. As soon as the constipation eases, the treatment time should be reduced to 10-15 minutes by using the built-in timer. Under no circumstances should Free-Lax be used for more than 60 minutes per day in total.

Q:What is the long-term effect of Free-Lax?
A:Test results show, that the Free-Lax continues and maintains its effectiveness  over time.

Q:When should Free-Lax not be used?
A:The User Manual provides a detailed answer to this issue; please refer to it before using the device. People that should not use Free-Lax include: pregnant women, children under fifteen, patients who have undergone a surgical procedure in the last six months, people with damaged vertebrae and sufferers from untreated hernias.

Q:My medical condition has changed recently. Can I still use my Free-Lax?
A:As outlined in the Instructions for Use, there are people who should not use Free-Lax. Among others, these exceptions include people who have undergone a surgical procedure in the past six months, pregnant women, people with untreated hernias, and people with other unstable medical conditions that may be affected by the use of Free-Lax. If your condition has changed recently, consult your physician.

Q:What should I do if I have a sensitive spot on my abdomen?
A:Please make sure that the moving disks of the Free-Lax are at least 5 cm or 2  inches) away from the sensitive spot. In case of doubt, please consult your  doctor.

Q:What should I do about the laxatives and additives that I take now?
A:Free-Lax should relieve you of the need for laxatives and additives or, at least, substantially reduce the necessary dosage. Nevertheless, we recommend that you do not make abrupt changes. We advise you to continue taking your current laxatives and additives while using Free-Lax. Gradually reduce the dosage as your constipation eases, until you feel comfortable eliminating them altogether. In the event you use prescribed or OTC medication (s), you should consult your doctor or pharmacist before discontinuing its use.

Q:What is the best time to use the Free-Lax?
A:You may use it whenever convenient for you, but we recommend against using it within 30 minutes after finishing a meal. Most users prefer to use it before breakfast, since bowel movement normally starts within an hour of finishing the treatment.

Q:Should I use Free-Lax when sitting on the toilet?
A:No, since there is usually no bowel movement immediately after the treatment. However, you may expect a need to go to the toilet within an hour of completing the treatment.

Operating the Free-Lax device

Q:Can Free-Lax be used without any assistance?
A:Yes, since the device only weighs only 2.4 kg (5.3 lbs) and has a comfortable handle to lift and carry it. The belt can be loosely strapped on while standing (similar to a trouser belt) and can then be adjusted as needed while seated. The device resides on the user's lap during the treatment, and is thus barely felt.

Q:Can I use Free-Lax while lying down?
A:No, since Free-Lax has only been thoroughly tested for patients in a sitting position.

Q:Why are there three speeds of operation, and which one should I chose?
A:Free-Lax is delivered with a default speed of 1 (lowest setting), since this suits most people. If a speed of 2 or 3 is more comfortable and/or more effective, you can easily adjust it. This is done by pressing SPEED once; the current setting is now displayed. By pressing SPEED again, the setting will change. A week of treatment at the new speed is normally enough to determine which speed is best suited for you.

Q:How do I change my treatment duration?
A:Free-Lax is delivered with default treatment duration of 20 minutes, which is suitable for most people. When your condition is easing, you might want to reduce the treatment duration to 15 or 10 minutes by pressing the TIMER key.

Q:I tried to press the TIMER key during operation, and nothing happened. How do I change the TIMER setting?
A:The TIMER setting can only be changed when Free-Lax is idle. During treatment, you have to press the START/STOP key to stop the operation. Then you have to press TIMER (repeatedly if necessary) until you see the treatment duration you want. Press START/STOP again to resume treatment.

Q:Can I stop a treatment in order to do something else and then resume?
A:Yes, you can stop the treatment by pressing the START/STOP key, and later on resume by pressing START/STOP again. Free-Lax remembers the time elapsed since it started the treatment and resumes from that point until the end of the set time. By pressing ON/OFF, Free-Lax will remember the elapsed time for only 30 seconds. In such a case, treatment will restart after more than 30 seconds have elapsed.

Q:I tried to turn Free-Lax off by pressing the ON/OFF key, but it will not shut  down. What should I do?
A:Free-Lax is designed to be turned off only when idle. If you wish to turn it off during a treatment, you have to press the START/STOP key first to stop the treatment and then press the ON/OFF key for complete shut down.

Q:Free-Lax shuts automatically down each time I finish a treatment. Is this  normal?
A:Yes, Free-Lax is designed to shut down after the preset treatment time.

Q:My Free-Lax beeps during the treatment and sometimes shuts down. What is  wrong?
A:Free-Lax includes a system that measures the force it exerts and beeps to warn the user if the pressure on the abdomen is above a certain threshold. If your unit beeps, immediately stop the treatment by pressing the START/STOP key. If the pressure on the abdomen is much above the safety threshold, the device will automatically shut. In both cases, loosen the belt slightly and resume the treatment by pressing the START/STOP key again.

Q:My Free-Lax moves when I use it. Is this normal?
A:Yes, Free-Lax is supposed to slightly move during treatment. If the movements are however more than a few millimeters or 1/4", the belt is too loose. In that case, halt the treatment by pressing the START/STOP key, tighten the belt slightly and restart.

Q:How do I adjust the belt to my size?
A:It depends on personal comfort, but normally the belt is adjusted so the pads   are above the hips.

Q:How can I be sure that the Free-Lax is not too tight?
A:Make sure to carefully study the paragraph in the User Manual that specifies the desirable tightness setting. In case of inadvertently over tightening, the Free-Lax sensors will automatically turn the device off.

Q:What will happen if I fall asleep during a Free-Lax treatment?
A:In such as case, the built-in Timer will stop the operation at the end of the selected time e.g., 10, 15 or 20 minutes.

Q:Can I use any type of chair during the free-Lax treatment?
A:It is recommended that you sit in a chair or armchair with a medium hard back.

Q:Every time I sit in a different chair, my Free-Lax changes its position. What  should I do?
A:Free-Lax is designed to be adaptable to a wide variety of different chairs. It therefore allows simple and fast adjustment of its position, the distance between the moving disks and the height of the lap rests. However, if you do not wish to readjust the device for each treatment, you might opt for using one specific chair for each treatment.

Q:What if I want to use Free-Lax in a country where the electrical power is different from the one in my home country?
A:No adjustment or switching is necessary, since Free-Lax adapts itself to all standard electrical power systems (e.g., 50-60 Hz, 100-260V). You might however need an adapter to plug it in.

Q:I travel a lot on business. Can I take Free-Lax with me and use it in different countries?
A:Yes, you can. Free-Lax is designed to operate on most electrical power systems in the world, but make sure to bring the appropriate adapter with you for plugging it in.

Q:Can I use another power adapter with Free-Lax?
A:No, you must only use the adapter that came with the unit. This adapter has especially been tested to comply with strict standards applicable to medical devices, and it therefore has to be used for your Free-Lax. It works with all standard electrical voltages from 110V to 240V.

Q:What do I have to do for maintenance?
A:The Free-Lax does not require any maintenance.

Q:Where can I have my Free-Lax serviced?
A:If you want your Free-Lax to be serviced, please contact us via our website or call 1-800-. For more contact information, please refer to your warranty.

Q:What is the product lifespan of my Free-Lax?
A:When used daily and ongoing, the device will last for at least five years.

Q:How should I store my Free-Lax when not used?
A:Store your Free-Lax in a cool and dry place, such as a drawer.

Q:What if I forget to unplug my Free-Lax after use?
A:The device can be safely left it plugged in when not in use.

Q:Can other people use my free-Lax?
A:Yes, but they may need to adjust the belt, disks and lap rests to fit them.